Most reservation systems include a call center and AutoClerk's interface will take those reservations and enter them into the PMS for you.
Topaz offers a private label call center for your property or group of properties with the following benifits:
- Answers your reservation line when your staff is too busy.
- Answers your reservation line if you close at night.
- Answers your reservation line if your night auditor does not have a strong command of the English language.
- Reservations go directly into your PMS.
- If you have multiple properties, if one property is full, they are automatically referred to the next property.
By using Topaz to answer calls that your property can not, you gain busines that you otherwise may have lost.Topaz answers the phone as if the property was answering their own reservation line. To the guest it is seamless.
Topaz excels above the other call centers that we work with. They have been in business since the mid 1980's providing voice centers for boutique hotels in San Francisco. Both the guests and properties demand a high level of service. Topaz has a reputation for providing a high quality voice center.